Sunday, April 7, 2019

Apple Sued for Swollen Apple Watch Batteries

Gina Priano-Keyser is filing a class action lawsuit claiming that Apple Watches are subject to having their batteries swollen, ultimately causing the screen to pop off [Source: MacRumors]. The lawsuit states that this could pose a safety issue to consumers. Apparently, Apple was supposed to repair these for free for up to three years after purchase, but supposedly attributes the damage to an accident, which voids the offer.

This issue actually happened to my first generation Apple Watch last year. I was sitting in a chair and I suddenly heard a loud pop come from my wrist and the screen had popped off. It occurred on July 8, 2018 and I had received my watch in early June of 2015, so the three year deadline was gone by then. When I took it into the Apple Store, I was told that it was likely due to a swollen battery and that it would cost about $100 and take 5 days to fix. They ended up replacing it with an Apple Watch Series 1 (instead of first generation) with an aluminum case. I gave it back stating I had a stainless steel case. A few days later, I got a refurbished original Apple Watch with a stainless steel case, but then they overcharged me by about $150. After they realized they made an error, they sold it to me for $80, since it was a refurbished replacement. Overall, it was a frustrating experience that went in a lot of circles. If people really were injured due to the swollen battery, I can only imagine how much more frustrating it was for them. Apple should find a way to properly address this issue and do more testing as to what makes these batteries swell.

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